This web site is owned and operated by Easivent who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
T2 Capital Business Park
Phone: 0300 303 4104
Fax: 01443 819 119
Company number: 02776224
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via Visa and MasterCard, however If you do not wish to pay online, you may send your card information via phone, fax or by post or request a pro-forma invoice and make a BACS transfer.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
As from the 1st July 2013, it is a requirement of the Construction Products Regulations (CPR) that certain products are supplied with a Declaration of Performance (DOP) which provides evidence that the product purchased is suitable for use with the dimension, weight and profile of the window/vent selected. It is the responsibility of the buyer to ascertain that the product purchased is suitable for the application intended.
We dispatch your order within two working days, as long as the items are in stock.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
Easivent will endeavour to ship all export orders directly to the customers chosen delivery address. However we cannot be held responsible for any additional costs incurred due to local customs authorities. Additional shipping costs and/or import duties are the sole responsibility of the importer.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0300 303 4104 or fax us on 01443 819 119 or write to us at:
T2 Capital Business Park
Our opening hours are:
Monday to Thursday 08:00 to 16:30 - cut off on orders for next day dispatch 12:00
Friday 08:00 to 16:00 - cut off on orders for next day dispatch 12:00
Saturday & Sunday - Closed
If the customer wishes to initiate the returns policy because of a problem with the goods, then the customer is required to notify Easivent/SCS Group of the problem at the time of its discovery.
1. Customers should complete Goods Return Form (GRF) within 30 days of the product delivery date (or within the goods warranty period). Prior to sending goods back to Easivent/SCS Group, a copy of the completed GRF form should be emailed to firstname.lastname@example.org
2. Easivent will process the GRF and provide the customer with a Goods Return Number (GRN) and delivery address label.
3. Customers should safely pack the items for return clearly labelling the outer packaging with the GRN (any unwanted goods returned should be in saleable condition, items not in original packaging may incur a handling fee).
4. Goods received at Easivent
Goods no longer required; a credit will be issued pending an internal inspection – Easivent will inform customers of the credit value before issuing any credit or agreeing to complete any sales return.
Goods returned under warranty; Warranties are held with the manufacturer, so returned goods will be forwarded to the manufacturer who will generate a report. Any report outcome will be discussed with the customer prior to any repair, credit, or return of goods to customers. If goods are not covered by warranty there will be a cost for the manufacturers report and any possible repairs, this will need to be paid for prior to any goods being returned to customers.
Any cost of a replacement part(s) is separate to any GRN matter and will need to be purchased separately. Credit is not guaranteed as part of a GRN. Goods are covered by manufacturer’s warranty. Manufacturers will prioritise repair over issuing credit when items are under warranty. This does not affect your rights under the Consumer Contracts Regulations. Purchaser must return the goods to SCS Group at the purchaser’s cost unless the goods are being returned because they are proved to be faulty, incorrect goods or because of unsuitable substitution by SCS Group, in which case SCS Group will meet the cost of return subject to the proviso that they SCS Group nominate the carrier.
NB: SCS Group will reject the return of any items or materials that have been specially ordered. Cancellation or return of these items will not be allowed under any circumstances.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
Any questions? Find out more:http://info.easivent.co.uk/orders-and-returns-your-questions-answered